Subscription Related Questions : 

Macros Meals:

What are the benefits of Macros(& Micros) meals?

• All our meals are designed by a doctor, prepared lovingly by our chefs so you don’t have to sacrifice taste for reaching your health & fitness goals. Moreover, all your meals are macros optimized with the right amounts of protein, carbs and fats to meet your needs, delivered right to your doorstep. So you can skip the guesswork when planning and preparing your meals because we do the counting!

Are Macros(& Micros) meals freshly made?

• Yes! Macros & Micros meals are made fresh daily by our pro chefs and delivered to your door everyday. All you have to do is reheat and enjoy your pre portioned meal!

How are the meals designed?

• Based on your consultation, your meals will be personally designed and portioned by Dr. Vishnu Goli to get you to your goals and keep adjusting as per the regular weight check-ins.

The diet is designed to include foods you crave for, to have them work for you and not against you. This allows us a chance to show you that a healthy and sustainable diet has a reasonable amount of yummy treats, so that you can achieve your goals without sacrificing on foods that you love.

Your plan will be evidence based and completely backed by science. More importantly, it will be tailored for you and your preferences, while accommodating your lifestyle to make it effortless for you.

How many meals will arrive in my package?

• A typical M&M client receives a lunch, dinner and snack meal everyday along with a protein shake for breakfast, curated to their goals and preferences. The package also comes with two drinks to remind the client to stay hydrated.

Is there any particular order to eat the food designed for me?

• There’s no such order! You eat your food when your body feels the need for it. Mindfully assess if you are hungry, if you’re hungry go ahead and enjoy your meal, if not, maybe you don’t need to eat yet.

What is expected out of me whilst on the Macromeal plan?

• Through the plan we’ll show you a sustainable, and enjoyable way to get healthier, more energetic and more importantly, happier!

You are never going to feel like you are on a diet, even for a single day from now. For this though, we require honesty, patience and commitment from you to ensure that we can consistently give you the best plan, meals and coaching, while you consistently keep on the plan.

Can I eat anything outside of the food given in the plan?

• The plan is designed to provide you with the results that you seek. If you eat food that is unplanned, it is going to be much harder for us to get you to your goals. So, the plan requires that you commit to it, don’t have anything unplanned, and take control of your food.

You should learn to politely say no to food offered outside and understand that your social gatherings are about your presence and time with friends and family. They are not about food.

Only if you learn and evolve into new habits, will you be able to achieve a newer and better version of yourself.

Are there any foods that I can eat on my own if I’m hungry?

• You should first understand the difference between hunger and appetite, and understand how to deal with satiety and fullness.

Hunger is your body’s natural response to make you want to eat. It’s your body’s response to grab some food for energy because:

You ate long back and in between meals, the stored fat (energy) is being used up.
You are used to eating at a certain time.
Your activity level is more than normal.

You will inevitably feel hungry when you are on a diet and losing weight. It is your body’s natural response to try to keep itself from changing.)

Does M & M  deliver on a Sunday and public holidays?

• Yes, of course! 

We deliver all days of the week, and our Sundays also have unique dishes and desserts, making your weekend extra special! And best of all, no need to worry about railing off the plan, because it’s all a part of your health journey.

Moreover, Dr. Vishnu Goli curates a special menu of food and desserts on every festival day packed with all the macro and micro-nutrients. So sit back, relax and enjoy the festivities with delicious, nutritious food and festive desserts.

Whom do I reach with matters regarding preferences of foods? 

• Your meals will be designed based on the initial and ongoing consultations you have with Dr.Vishnu Goli. Once you start your meal subscription plan, you will have the opportunity to chat with him directly to discuss any updates or modifications to your food preferences. We will try to accommodate such changes wherever possible.

What is the recommended mode of storing the Macromeals.

• Your meals should be stored in the refrigerator where they will keep fresh until you're ready to consume the food.

Are your macromeal containers microwave-safe?

• Yes, all our macromeals are conveniently packaged in microwave safe containers, all you have to do is reheat in the microwave for 60-90 seconds depending on your microwave and enjoy your M&M meals.

Can I pause my subscription?

• Yes you can! The plan works best when you remain consistent with it, and so we encourage you to not pause your subscriptions. But we understand that life sometimes is not by the book, and so we understand that you might need to pause the plan as per your obligations.

Please provide for a 12 hour intimation before you intend to pause your meals. Do also consult with Dr. Vishnu to understand what you can do to maintain your progress and be mindful while still on the break.

Will my subscription renew automatically?

• Once your subscription ends, if you wish to renew your current plan or pick a new one, you will have to manually renew your subscription. No, you will only pay for the subscription plan you choose.

Logistics:

What are your serviceable areas?

• No limit. Delivery free within such areas: mention popular areas

Whom do I reach for delivery and logistics updates on my macromeals?

• Please reach out to the kitchen number given to you at the start of the plan.

Can I pick up my order instead of delivering it to my place?

• Sure! Please contact us at… for the macromeals and … for orders of drinks and desserts to coordinate the pick up.)

When can I expect my order to be delivered? 

• All your meals for the day will be delivered between 11:30 am - 12:30 pm. 

How do I modify my delivery preferences?

• If you'd like to change your address for your next day’s macromeals, please message or call the M&M kitchen to change your delivery location 12 hrs prior to your scheduled delivery. Please also make sure to clearly specify the new delivery location and additional instructions to help our delivery partners successfully get the meals to your preferred location. 

For Online Orders : 

Product+Miscellaneous Q&As:

Why should we have desserts when we are trying to get healthier?

• Desserts are not harmful. What’s harmful is restricting yourself. By restricting you are making your life harder.
• As long as you control your portions you won’t end up becoming unhealthy from a little treat everyday. To make your life easier, we have already designed portions to fit your life.

How will these products help me achieve my goals?

• These products are designed to make your health journey more fun and convenient.
• The high protein milkshakes and lassi are designed to make protein consumption convenient while still tasting yummy.
• The desserts are designed and portioned to help you fit these treats into your health journey.
• They can help you achieve your goals depending on how you combine our products with the other food you enjoy in a day. However, they will help you have more fun with your health journey.

Why are the portions of the desserts so small?

• The desserts portions are designed to give you the perfect amount of satisfaction and convenience to fit into your diet.

• We have created larger portions for the protein drinks to give you the convenience of getting the higher amounts of protein easily through tasty drinks.
• OR: Our drinks are designed to get you high amounts of protein in a simple and tasty form.

Do you use artificial sweeteners in your products?

• Yes, some of our products do contain artificial sweeteners. Dr. Vishnu only wants you to have the best, so he ensures that the quality and the taste is up to his standards. To read more on the safeness of artificial sweeteners please read the following link.
• (Artificial sweetener measured and managed/safe for consumption by adults, for our kid friendly menu find here:)
• Products with artificial sweeteners are not recommended for kids under the age of 13 years because they cannot process it. So we have also created a kids menu specially for children under 13.

Are the drinks and desserts freshly made?

• The drinks and desserts are made to order and come with a best before sticker.

What is the shelf-life of Macros & Micros drinks and desserts? What is their recommended storage method?

• Each item comes with a sticker of the date on which it has been made and the date before which it should ideally be consumed.
• Please refrigerate the products if you are not consuming them within an hour from delivery.

How do drink subscriptions work?

• We send you two packs of drinks every week, for each day of the week. So you never run out of a tasty and healthy protein drink.

How do dessert subscriptions work?

• We send you a box of 5 assorted desserts each week, all made mindfully and counted accurately to help you enjoy your journey to better health. You’ll never get bored of being healthy and taking care of yourself then!

How do I modify my subscription and delivery preferences?

• Please write to us at… or call us at … to modify your preferences.

Swiggy and Zomato do not have all the items that are available on the website, why so?

• Some desserts require more care, attention and time. To ensure that we can keep up the quality, we make these items to order.

Do you do party orders/bulk orders?

• Sure you can contact us at…

Ordering:

What modes of payment are acceptable?

My payment did not go through, what should I do?

There has been an error with the processing of my order. How do I go about resolving it?

• For all payment and order processing related queries please write to us at… with your order.

How can I modify or cancel my order?

• __ hours prior
• Please reach out to … (specific department number)

Delivery/Post Delivery:

What are your serviceable areas?

• We have a 10 km radius. You can also find us at Swiggy and Zomato.

My order is running late. What can I do about it?

• Please reach out to … (specific department number)

My order arrived with damaged/incorrect items. What should I do?

• Please write to us at…